Billing, Subscriptions and Refunds

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Paid checkout is not open yet. When you choose a plan or a Credit pack now, we save your choice with the price and terms you saw. We do not ask for card details and we do not charge you. The rest of this page explains how billing works once checkout opens. Before you pay, the review screen will show the price and terms again.

What you can buy

Instamora Premium: monthly or yearly. Replies cost 1 Credit instead of 2. Monthly Premium includes 100 promotional Credits per paid period; yearly Premium includes 1,200 promotional Credits upfront. The yearly price is charged in full upfront. Character memberships and paid photos are separate.
Character membership: a monthly plan for one character, with her members-only posts and personal messages. Paid photos, gifts and calls are not included.
Credit packs: one-time purchases of 1,000, 2,500 or 5,000 Credits.

Prices are in US dollars. They appear on the pricing page and on the review screen before you confirm. The review screen shows the total, including any tax. Once checkout opens, it will also show who sells the item and the name that will appear on your bank statement.

Plans are for personal use. We may limit automated or abusive use.

Credits

Credits pay for things inside Instamora, such as replies after your free messages, photos and gifts. A reply costs 2 Credits, or 1 Credit with Premium. Every item shows its price in Credits before you confirm.

Purchased Credits come from Credit packs. Promotional Credits come from us: the 10 welcome Credits for a new account, the monthly Credits in Premium and other offers.
We spend promotional Credits first.
Credits do not expire, whether you bought them or got them from us, the 10 welcome Credits included. If we ever decide that promotional Credits should expire, we will announce it at least 30 days before the change takes effect.
Credits have no cash value. You cannot sell, transfer or withdraw them, and we turn them back into money only as described under "Refunds".
We do not take Credits for a feature that fails to deliver. If that happens anyway, tell us and we will restore them.
Photos you unlock stay in your library while your account is open.

Subscriptions and renewal

Monthly Premium and character memberships have a monthly term; yearly Premium has a yearly term, paid in full upfront. At checkout you confirm the term, total price and any renewal before you pay. USDT plans do not renew automatically.
You can cancel at any time before the next renewal date, online or by writing to support@instamora.com. Cancelling stops future renewals, and you keep access until the end of the period you have paid for.
After you cancel, we do not refund the rest of the current paid period, unless the law or this page says otherwise.
If we change the price of a plan, we tell you before the new price applies to you, and you can cancel before you are charged it.
If a renewal payment fails, we may try it again. If it still fails, the plan ends.

Refunds

These refunds are available wherever you live:

Unused purchased Credits: within 14 days of buying a Credit pack, you can ask for a refund of the Credits from that pack that you have not spent.
Billing errors: if we charged you twice or charged the wrong amount, we refund the difference.
Features that did not work: if something you paid for did not work and we cannot fix it, we refund it or restore the Credits.

Refunds go back to the payment method you used. Your bank decides how long the refund takes to appear on your statement.

Except where the law requires a refund, we do not refund:

promotional Credits;
Credits you have already spent;
the current paid period of a plan once any withdrawal period has ended.

EU, EEA and UK

If you live in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from a purchase within 14 days without giving a reason.

Credit packs are digital content that we deliver straight away. To buy a pack, you agree that delivery starts at once and confirm that you lose the right of withdrawal once the Credits are delivered. The refund for unused purchased Credits described above still applies.
Premium and character memberships start straight away. You can withdraw from a plan within 14 days of buying it. If you asked us to start the plan during that period, we may keep an amount in proportion to the days before you withdrew.
To withdraw, send a clear statement to support@instamora.com before the 14 days end, preferably from your account email. You can use this text: "I withdraw from my purchase of [item], bought on [date]. Account email: [email]."
We refund you within 14 days of receiving your withdrawal, using the payment method you used.

United States and other countries

We give refunds where the law of your state or country requires them, in addition to the refunds above.

Payments in USDT

If you pay with USDT on the TRON network:

Monthly Premium and character memberships paid in USDT are one payment for 30 days; yearly Premium is one payment for 365 days. They do not renew. To extend, pay again; the new period starts when the current one ends.
We make refunds by hand. We refund a payment made twice, an amount above the price, or a purchase we could not deliver.
We refund in USDT on the TRON network only, and only to an address you prove you control, for example by signing a message with it or by sending us a small amount from it. We deduct the network fee from the refund.
A payment on the blockchain cannot be reversed, and we cannot refund it to a card or a bank account.
To ask for a refund, write to support@instamora.com with your order reference and the transaction ID.

How to ask for a refund

Write to support@instamora.com from your account email. Include the date of the purchase, the item and the reason. We decide within 7 business days and tell you the outcome.

Chargebacks and payment disputes

Please write to us before you dispute a charge with your bank or card issuer. We can usually fix a billing problem faster.

If a chargeback is filed, we freeze the account while we review it. While the account is frozen, you cannot use Credits or paid plans, and renewals stop. After the review:

If you did not make the purchase, we help you secure the account and unfreeze it.
If the charge was correct, we may keep the account closed, or reopen it once the dispute is withdrawn or settled.
Credits and plans paid for with a charge that was reversed are removed from the account.
If we find fraud, we close the account.

When an account is closed

If you delete your account, your plans stop renewing and your remaining Credits are cancelled. Ask for any refund you are entitled to before you delete the account.
If we close your account because you broke the Terms of Service, your plans stop renewing and your remaining Credits are cancelled, except where the law requires a refund.
If we close your account for any other reason, or close the service, we refund the unused part of your plan and your unused purchased Credits.

Contact

Billing, cancellation and refund questions: support@instamora.com.